Frequently Asked Questions

Find Answers To All Your Questions

Orders

Shipping & Delivery

Refund & Exchange

General Questions

What are my payment options?

We accept most payment methods, including major debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and pay-later plans.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase, and we’ll let you know when your order is on the move. You will be able to track your order via your preferred shipping provider.

How do I cancel or change my order once shipped?

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been shipped. However, you may request a refund within 14 days of receipt.

Do you offer payment plans?

We provide Clearpay and Klarna pay-later options to help you divide your purchase into manageable payments.

How long does the delivery take?

  • Order preparation takes 24–48 hours.
  • Standard delivery: 3 to 5 business days.
  • Express delivery: 1 to 3 business days.

Do you offer free shipping?

Free standard shipping is available for all orders placed within the United Kingdom, provided that the order total exceeds £60. For international orders, shipping fees will apply.

Do you ship overseas?

Currently, we do not offer international shipping. However, we are actively working to expand our shipping areas and delivery locations to offer more options in the future.

What is your Refund & Exchange Policy?

You may request a refund within 14 days of your purchase. To be eligible for a refund, returned items must be in the same condition as when they were received. For more details, please refer to our refund policy.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

How long does it take to get the Refund?

Once we receive your return, please allow 3-7 business days for your refund to be processed. The refund amount will be automatically credited to the original form of payment used for the purchase.

What if I change my mind

We offer a 14-day money-back guarantee, no questions asked.

Do you offer discounts?

First-time shoppers get 10% off. Sign up for our newsletter for seasonal sales updates.

What makes Sedna Wigs different?

We focus on premium materials, natural appearance, comfort, and durability. We also provide expert styling advice and genuine customer support.

Are your wigs suitable for beginners?

Absolutely! Our wigs have adjustable straps, pre-styled options, and detailed care instructions. We also provide styling guides to help you achieve your perfect look.