SHIPPING POLICY

Sedna Wigs - Effective Date: August 2025

1. SHIPPING OVERVIEW

Thank you for choosing Sedna Wigs. This policy outlines our shipping procedures, delivery times, and costs to ensure you receive your premium wigs safely and promptly.

2. PROCESSING TIMES

2.1 Order Processing

- All orders are processed within 1-3 business days after payment confirmation.

- Processing occurs Monday-Friday, excluding UK public holidays.

- Orders placed on weekends or holidays begin processing the next business day.

- You will receive a confirmation email once your order ships.

2.2 Custom Orders

- Custom or made-to-order wigs require 2-4 weeks of processing time.

- Specific timeframes are communicated during the ordering process.

- Processing time excludes shipping time.

3. SHIPPING DESTINATIONS

3.1 Current Shipping Areas

We currently ship to:

• United Kingdom 

3.2 International Expansion

We are working to expand our shipping to additional countries. Please check back for updates on international availability.

4. SHIPPING METHODS & COSTS

4.1 UK Shipping Options

• Express Delivery: 2-3 business days - £5.99
• Standard Delivery: 3-5 business days - £4.99
• FREE Standard Delivery: On all orders over £60

 

5. SHIPPING CARRIERS

5.1 UK Carriers

• Royal Mail
• DPD
• Evri
• Yodel
• Amazon Logistics

Carrier selection based on delivery location, package size, and availability.

6. TRACKING & DELIVERY

6.1 Tracking Information

- Tracking number provided via email once the order ships.

- Real-time tracking available through carrier websites, or here

- SMS notifications available for select carriers.

6.2 Delivery Requirements

• Signature required for orders over £150.
• Safe place delivery available upon request.
• Delivery to business addresses during business hours only.

7. SHIPPING RESTRICTIONS

7.1 Address Requirements

- Accurate and complete shipping address required.

- PO Box delivery available for UK orders under £100.

- We cannot ship to freight forwarding addresses.

7.2 Redelivery Costs

• Incorrect address redelivery: £15 fee.
• Customer unavailable redelivery: £10 fee.
• Address change after shipping: Subject to carrier policies.

8. DELIVERY TIMEFRAMES

8.1 UK Delivery Times

• Standard: 2-4 business days.
• Express: 1-3 business days.
• Remote areas: An additional 1-2 days may apply.

 

9. SHIPPING INSURANCE & LIABILITY

9.1 Insurance Coverage

- All orders are automatically insured up to full product value.

- Additional insurance available for high-value orders.

- Claims processed within 10 business days.

9.2 Lost Packages

• The package is considered lost after 15 business days.
• Full refund or replacement provided immediately.
• We handle all carrier claims on your behalf.

Contact support@sednawigs.com for lost package inquiries.

9.3 Damaged Packages

- Report damage within 48 hours of delivery.

- Photos of packaging and contents required.

- Immediate replacement or a full refund will be provided.

- No cost to the customer for damage claims.

 

9.4 Colour Accuracy

Variations in product colour representation may occur due to factors such as differential lighting conditions during photography and the diverse calibration settings of individual monitors. While we maintain a commitment to colour fidelity in our product imagery, some variation is to be anticipated.

For optimal colour accuracy, we suggest evaluating products across various display devices or contacting our customer service team for supplementary product images if further clarification is necessary.

- For inquiries related to colour discrepancies, please contact support@sednawigs.com.
- Additional product images are available upon request.
- Returns solely based on minor colour differences depicted in standard photography are not accepted.

10. DISCREET PACKAGING

10.1 Privacy Protection

- All orders are shipped in plain, unmarked packaging.

- No external indication of wig contents.

- Sender listed as "Sedna Wigs" on shipping labels.

- Privacy and discretion guaranteed.

10.2 Packaging Materials

- Protective packaging to prevent damage.

- Eco-friendly materials where possible.

- Secure packaging for international shipments.

11. CUSTOMS & DUTIES (EU ORDERS)

11.1 Customs Information

- All necessary customs documentation provided.

- Products are declared at full retail value.

- Accurate product descriptions included.

11.2 Import Duties & Taxes

- Customer is responsible for import duties, taxes, or customs fees.

- Fees vary by destination country.

- Orders may be held by customs for inspection.

- We cannot predict or control customs delays.

12. SHIPPING DELAYS

12.1 Potential Delays

• Peak seasons: Christmas, Black Friday, Valentine's Day.
• Weather conditions: Severe weather may impact delivery.
• Carrier delays: Beyond our control.
• Customs delays: For international orders.

12.2 Communication

- Proactive email notifications for significant delays.

- Updated tracking information provided.

- Customer service is available for delay inquiries

13. MULTIPLE ADDRESSES

13.1 Split Shipping

- Multiple shipping addresses require separate orders.

- Each order is subject to individual shipping charges.

- Cannot combine orders after placement.

13.2 Gift Orders

- Gift messages are available upon request.

- Separate billing and shipping addresses are accepted.

- Special gift packaging is available for an additional fee.

14. ADDRESS CHANGES

14.1 Before Shipping

- Address changes are accepted if the order has not yet been dispatched.

- Contact sales@sednawigs.com immediately.

- Additional fees may apply for address corrections.

14.2 After Shipping

- Address changes are subject to carrier policies.

- Customers are responsible for any redirection fees.

- Not all carriers allow address modifications.

15. CONTACT INFORMATION

15.1 Shipping Inquiries

- Sales Team: sales@sednawigs.com

- Customer Support: support@sednawigs.com

- Administrative: admin@sednawigs.com

- Business Hours: Monday-Friday, 9am-5pm GMT

- Return Address  

Sedna Wigs  

Unit TCO5, 1 Rocky Lane, Aston  

Birmingham, B6 5RQ  

United Kingdom

15.2 Urgent Shipping Issues

- Email with "URGENT" in the subject line for time-sensitive shipping concerns.

- A response is within four hours during business hours.

- Include the order number and tracking information.

16. POLICY UPDATES

16.1 Changes

• Shipping policy may be updated to reflect service improvements.
• Changes are effective immediately upon posting.
• Customers are notified of significant changes via email.

16.2 Seasonal Adjustments

• Shipping times may extend during peak periods.
• Temporary service adjustments are communicated in advance.
• Additional carriers may be utilised during busy periods.

17. SHIPPING GUARANTEE

17.1 Our Commitment

- Safe and secure delivery of all orders

- Professional packaging and handling

- Responsive customer service for shipping issues

- Continuous improvement of shipping services

17.2 Satisfaction Promise

If you experience any shipping-related issues, we will work quickly to resolve them to your satisfaction.

Last Updated: August 2025

Version: 1.0

For shipping questions or to track your order, contact our sales team at sales@sednawigs.com

This policy is subject to carrier terms and conditions and may be affected by circumstances beyond our control.